Returns & Refunds Policy | Floradirekt.dk – Fresh Flower Deliveries
# Returns & Refunds Policy
At Floradirekt.dk we connect customers with local florists to ensure fresh, hand-tied bouquets delivered with care. Because flowers are perishable and custom-made, our returns and refund policy is designed to be both fair and clear for all parties involved.
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## No Standard Returns
- Flowers are a **fresh, perishable product**. Once prepared and delivered, they cannot be returned or resold.
- For this reason, **standard return rights do not apply** to flower deliveries.
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## Refunds & Replacements
A refund or replacement may be offered in the following cases:
1. **Non-Delivery**
- If your order cannot be delivered due to an error on our side or our partner florist’s side, you are entitled to a full refund or replacement.
2. **Damaged or Poor-Quality Flowers**
- If the bouquet arrives damaged or does not meet our freshness standards, please contact us within **24 hours** of delivery with photo documentation.
- After review, we may offer a replacement bouquet or a partial/full refund.
3. **Incorrect Product**
- If the florist delivers the wrong bouquet compared to your order, we will arrange for a replacement or a refund.
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## When Refunds Do Not Apply
Refunds cannot be offered in the following situations:
- If the **delivery address provided was incorrect or incomplete**.
- If the **recipient was not available** at the delivery time and no safe delivery instructions were provided.
- If the **sender requested “do not leave at the door”** and the recipient was not home.
- If the flowers were refused by the recipient for reasons unrelated to quality or delivery failure.
- If the request for refund is made **more than 24 hours after delivery** and no documentation is provided.
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## Florist Responsibility
- Each order is prepared and delivered by an **independent local florist** in our network.
- Floradirekt.dk acts as the **platform** connecting customers with florists. Responsibility for the preparation and delivery lies with the florist fulfilling the order.
- Floradirekt.dk ensures all partner florists follow our quality standards and delivery policies.
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## How to Request a Refund
1. Contact us at **info@floradirekt.dk** or call **+45 75 53 88 82** within **24 hours** of delivery.
2. Provide your **order number**, a description of the issue, and **photo documentation** if flowers arrived damaged or incorrect.
3. Our team will review the case and respond within **1–2 business days**.
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💡 *At Floradirekt.dk we are committed to fairness, quality, and transparency. We value every order and will*
